Part (a)
Here are the supply chain processes of UPS which can support for their clients:
Customer service management
According the UPS website, it is provided the information of shipment delivery for the customer to understand worldwide delivery with time-definite and day-definite commitments as well as full range of global-freight services for heavyweight shipments over 150 lbs.
It can be provided the customer to have the accurate details and the company can build up the relationships with the customer based on that.
Procurement, Product development, Manufacturing flow management and support
Based on the technology and logistics functions, there is the shipping systems to meet the needs of any size business. We can also understand the Visibility services for packages and freight to make sure the delivery data is correct and on time to complete.
There are the technology tools supporting the international trade (import/export) needs. It provide the solution for route planning, loading and dispatch to make sure the stock can deliver by the customers' ideally timing. When customer is away from the office, it also can access the shipping activity by wireless.
Outsourcing/partnerships
There is UPS world ease that it consolidates mutiple shipments destined for once country or the European Union (EU) so they are processed by customs as a single shipment. It is also being the consultant of compliance, tariff and trade throught UPS global networks.
Returns management
Here is the function "return" which is for the customers to have a post-sales logistics solutions that help increase efficiencies. Besides, it is shown the process and track return shipment quickly and effectively.
Performance measurement
There are the financial function for the customer to improve your cash flow and reduce the risk of doing business with international trading partners. Besides, it is providing a full-service supply chain operation-form order to cash. It can support the client to make it's financial issue more flexible.
Part (b)
The customers can use the Website of UPS to set-up the their shipping Accounts. Then, they can check all the data (rate, shipping schedule, recommended route, delivery planning...etc) and create the shipment for their stocks.
Once the shipment is in proceed, the customer can do the tracking of their shipment and make sure the whole progress is smooth.
When the shipment is arrived/received, there is the function to view the bill options.
Based on them, the customers can use it to have the Supply Chain Management which are
Procurement
Production
Inventory
Shipping
Order Processing
Planning and Scheduling
Good, well-organized answers ! Businesses can outsource many supply chain execution and planning processes to UPS or Fedex. They may also provide self-service customer service functions to their own customers via the UPS or FedEx web site (e.g. returns, order tracking, printing labels).
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